Terms of Service & Use

1. General

This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable, and the amended provisions pertaining to electronic records in various statutes, as amended by the Information Technology Act, 2000.

This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of the Application ‘https://superwise.site’, all subdomains and all the mobile applications offered by the Company (hereinafter referred to as the “Application”) which is owned and operated by Superwise Solutions Private Limited (hereinafter referred to as the “Company”), a company incorporated under the Companies Act 1956/2013 in India having CIN U72900MH2016PTC286132; where such expression shall, unless repugnant to the context thereof, be deemed to include its respective representatives, administrators, employees, directors, officers, agents and their successors and assigns.

For the purpose of these Terms of Use (“Terms”), wherever the context so requires,

• The term ‘You’ &‘User’ , shall mean any legal person or entity, being a customer/buyer or a potential customer/buyer accessing or using the services provided on this Website, who is competent to enter into binding contracts, as per the provisions of the Indian Contract Act, 1872.
• The terms ‘we’, ‘us’, ‘our’ shall mean the Application and/or the Company, as the context so requires.
• The term ‘Services’ shall mean the business of providing all services that may be required for the management of information on construction projects of Users through the software owned and provided by the Company.
• The terms ‘Party’ and ‘Parties’ shall respectively be used to refer to the User and the Company individually and collectively, as the context so requires.

The headings of each section in these Terms are only for the purpose of organizing the various provisions under these Terms in an orderly manner and shall not be used by either Party to interpret the provisions contained herein in any manner. Further, it is specifically agreed to by the Parties that the headings shall have no legal or contractual value.

The use of the software by the User is solely governed by these Terms as well as the Privacy Policy, and any modifications or amendments made thereto by the Company, from time to time, at its sole discretion. If You continue to access and use this software, you are agreeing to comply with and be bound by the following Terms and Conditions of Use and Our Privacy Policy. The User expressly agrees and acknowledges that these Terms and Policy are co-terminus in nature, and that expiry/termination of either one will lead to the termination of the other.

The User unequivocally agrees that these Terms and the aforementioned Policy constitute a legally binding agreement between the User and the Company, and that the User shall be subject to the rules, guidelines, policies, terms, and conditions applicable to any service that is provided by the Application, and that the same shall be deemed to be incorporated into these Terms and shall be treated as part and parcel of the same. The User acknowledges and agrees that no signature or express act is required to make these Terms and the Policy binding on the User, and that the User’s act of visiting the any part of the Application constitutes the User’s full and final acceptance of these Terms and the aforementioned Policy.

The Company reserves the sole and exclusive right to amend or modify these Terms without any prior permission or intimation to the User, and the User expressly agrees that any such amendments or modifications shall come into effect immediately. The User has a duty to periodically check the terms and stay updated on its requirements. If the User continues to use the software following such a change, the User will be deemed to have consented to any and all amendments/modifications made to the Terms. In so far as the User complies with these Terms, it is granted a personal, non-exclusive, non-transferable, revocable, limited privilege to access and use the software and the Services. If the User does not adhere to the changes, You must stop using the Services at once. Your continuous use of the Services will signify your acceptance of the changed terms.

2. Registration

To fully avail the Services and use of it, a one-time registration is required for Users, whether they be companies or individuals, including all information regarding the construction projects of the Users, including but not limited to, Project name, location and other basic information, ,Schedule and budget of project ,Purchase orders and work orders ,Any man, material or machinery related expense ,Status of the project in terms of cost and schedule ,Companies and people involved in the project along with their commercials and contract terms ,Location of relevant Users and events ,Payments made to vendors and contractors

This information is used to provide Users with important services via e-mail, and information that may be customised to their demographic, interests, professional lives, business requirements and desired experience.

Registration for the Application is available only to those above the age of 18 years, barring those “Incompetent to Contract” which inter alia include insolvents. If you are a minor, You may use the Application through your legal guardian and the Company reserves the right to terminate your account on knowledge of you being a minor and having registered on the Application or availing any of its Services.

Further, You are solely responsible for protecting the confidentiality of Your User username and password, and any activity under the account shall be deemed to have been done by You. In the case that you provide us with false and/or inaccurate details or we have reason to believe you have done so, we hold the right to permanently suspend your account. You agree that you will not disclose your password to any third party, and that you will take sole responsibility for any activities or actions under your account, whether or not you have authorized such activities or actions. You will immediately notify us of any unauthorized use of your account.

3. Service Overview

The Users who register on the Webste shall be assigned a unique subdomain under which the information mentioned in Clause 2 is collected and stored. The User shall access the software from the said unique subdomain. The software consists of a web-based control panel for executives for monitor and manage their projects from the comfort of their offices and a mobile application designed for site supervisors and foremen to record information in real-time from their smartphones

4. Eligibility

The User represents and warrants that they are competent and eligible to enter into legally binding agreements and that they have the requisite authority to bind themselves to these Terms, as determined solely by the provisions of the Indian Contract Act, 1872. The User may not use the Application if they are not competent to contract under the Indian Contract Act, 1872, or are disqualified from doing so by any other applicable law, rule or regulation currently in force.

5. Content

All information, whether in text, audio, pictorial or any other visual form that is entered or modified by Users in the software (collectively, ‘Content’), is generated/provided by the Users and We do not guarantee the quality, the accuracy, integrity or genuineness of such Content. All the Content displayed on the Application is subject to copyright and shall not be reused by any party (or third party) without the prior written consent of the Company and the copyright owner.

The User is solely responsible for the integrity, authenticity, quality and genuineness of the content provided by the User on the Application, and whilst feedback and comments by Users shall be made via the Application, the Application bears no liability whatsoever for any feedback or comments made by the Users made in respect of any of the content on the Application. The User shall be solely responsible for making good any financial or legal losses incurred through the creation/sharing/submission of Content or part thereof that is deemed to be untrue/inaccurate/misleading.

The Users have a personal, non-exclusive, non-transferable, revocable, limited privilege to access the Content on the Application. Users shall not copy, adapt, and modify any content without written permission of the Company

6. Term

These Terms shall continue to form a valid and binding contract between the Parties, and shall continue to be in full force and effect until the User continues to access and use the Application.

A User may terminate their use of the service or the software at any time. The Company may terminate these Terms and close a User’s account at any time without notice if the User is in the free trial period, and/or suspend or terminate a paid User’s access to the software at any time and for any reason, upon providing adequate notice and reason to the User. Such suspension or termination shall not limit our right to take any other action against you that we consider appropriate. If the Company wishes to discontinue the software or service, the same may be carried out after providing adequate notice to the User s and reasons for the same.

7. Termination

The Company reserves the right, in its sole discretion, to unilaterally terminate the User’s access to the Services, or any portion thereof, at any time as per the provisions contained above. the Application also reserves the universal right to deny access to particular Users, to any/all of its Services without any prior notice/explanation in order to protect the interests of the Application and/or other visitors to the Application. the Application reserves the right to limit, deny or create different access to the Application and its features with respect to different User(s), or to change any of the features or introduce new features without prior notice. The User shall continue to be bound by these Terms, and it is expressly agreed to by the Parties that the User shall not have the right to terminate these Terms till the expiry of the same.

8. Communication

By using this Website and providing his/her identity and contact information to the Company through the Application, the User hereby agrees and consents to receiving calls, auto-dialed and/or pre-recorded message calls, e-mails, and SMSs from the Company and/or any of its affiliates or partners at any time, subject to the Privacy Policy. In the event that the User wishes to stop receiving any such marketing, special offers or promotional calls/email messages/text messages, the User may unsubscribe via email at support@superwise.site. The User agrees and acknowledges that it may take up to fifteen (15) business days for the Company to give effect to such a request by the User.

The User expressly agrees that notwithstanding anything contained hereinabove, it may be contacted by the Company or any of its affiliates/partners relating to any service availed of by the User on the Application or anything pursuant thereto and the User agrees to indemnify the Company from any and all harassment claims. It is expressly agreed to by the Parties that any information shared by the User with the Company shall be governed by the Privacy Policy.

9. Charges

Subscription Charges
Subscription on this Website may be offered for a trial period, and if so offered, shall be free for Users for the said period , and this includes accessing the Application and the use of the services for a specific trial period. The decision as to whether to make a trial subscription available, the duration of the trial and features of the trial period shall be at the discretion of the Company and may be changed, at any time, without prior intimation to the User. Any use of the Application or services are charged separately in accordance with the specific services required by the User from the Application, after the trial period. We reserve the right to amend the charges for the services rendered. In case that happens, Users will be intimated of the same, and it will be up to you to decide whether or not you will continue with services offered by us. Such changes are effective as soon as they are communicated via email or phone.

Payment Methods
Upon availing of the Services, the Users agree and acknowledge that prices for different services listed on the Application shall be in accordance with those communicated to the User over email or phone and shall be as per mutually agreed contract terms and shall not be displayed on the Application. Further, Users shall be offered one or more of the following modes of payment for purchase of products:

• Through credit/debit cards
• Through internet banking

The Users acknowledge that a minimum of one of the above payment methods shall be offered for every available service on the Application. The Users are solely responsible for the genuineness of credentials and payment information provided on the Application and the Application shall not be liable for any consequences, direct or indirect, resulting from the provision of incorrect or untrue credentials or payment information by any Users.

Further, the Application does not bear any liability for any activities, breaches, discrepancies or technical problems experienced by the Users whilst using any third-party payment gateway to make payments. The relationship between the Users and third-party payment gateway shall be governed by the Terms of Use and Privacy Policy of the said payment gateway, and the Application shall not be associated with any dispute arising therefrom. the Application reserves its right to deny delivery in the event of any delay or discrepancy in payment or credentials upon reaching the delivery address.

10. Users Obligation & Formal undertakings as to conduct

The User agrees and acknowledges that they are a restricted User of this Website, and that they:

• Agree to provide genuine credentials during the process of registration on the Application. You shall not use a fictitious identity to register. We are not liable if the User has provided incorrect information;
• Agree to ensure the email address, address and mobile number provided during account registration are valid at all times and shall keep your information accurate and up-to-date. The User can update their details anytime;
• Agree that they are solely responsible for maintaining the confidentiality of your account password. You agree to notify us immediately of any unauthorized use of your account;
• Understand and acknowledge that the data submitted is manually entered in to the database of the Application and all data in the Application should be backed by hard copies or appropriate evidence for the purpose of verifying the validity of the data. The User also acknowledges the fact that data so entered into the database is for the purpose of easy and ready reference for the User, and to streamline the services through the Application;
• Authorize the Application to use, store or otherwise process content and information provided by employees or other Users within the Company of the customer for marketing and promotional purposes, and for optimization of the platform and User-experience;
• Understand and agree that, to the fullest extent permissible by law, the Application/Company and their successors and assigns, or any of their affiliates or their respective officers, directors, employees, agents, licensors, representatives, operational service providers, advertisers or suppliers shall not be liable for any loss or damage, of any kind, direct or indirect, in connection with or arising from use of the Application or from this terms of use, including, but not limited to, compensatory, consequential, incidental, indirect, special or punitive damages;
• Are bound not to cut, copy, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information or obtained from the Application. Any such use/limited use of the Application will only be allowed with the prior express written permission of the Company;
• Agree not to access (or attempt to access) the Application and/or the materials or services by any means other than through the interface provided by the Application. The use of deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Application or its content, or in any way reproduce or circumvent the navigational structure or presentation of the Application, materials or any content, or to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Application will lead to suspension or termination of the User’s access to the Application. The User acknowledges and agrees that by accessing or using the Application or any of the Services provided therein, it may be exposed to content that it may consider offensive, indecent or otherwise objectionable. The Company disclaims any and all liabilities arising in relation to such offensive content on the Application;
• Expressly agree and acknowledge that the Content displayed on the Application is not owned by the Company, and that the same are the exclusive property of Users, who have chosen to upload their project-related information and that the Company is in no way responsible for the content of the same. The User may however report any offensive or objectionable content, which the Company may then remove from the Application, at its sole discretion;
• the Application permits the User to post, or upload data/information and the User undertakes to ensure that such material is not offensive or objectionable and is in accordance with applicable laws. The User expressly agrees that any such material that is deemed to be objectionable/offensive may be removed from the Application immediately and without notice, and further that the User’s access to the Application may also be permanently revoked under certain circumstances;

The User further undertakes not to:

• Abuse, harass, threaten, defame, disillusion, erode, abrogate, demean or otherwise violate the legal rights of any other person or entity;
• Engage in any activity that interferes with or disrupts access to the Application or the Services provided therein (or the servers and networks which are connected to the Application);
• Impersonate any person or entity, or falsely state or otherwise misrepresent his/her affiliation with a person or entity;
• Publish, post, disseminate, any information which is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever under any law, rule or regulation currently in force; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
• Publish, post, disseminate, any information which is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever under any law, rule or regulation currently in force; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
• Post or share any image/file/data with the Company that infringes the copyright, patent or trademark of another person or legal entity;
• Post or share any image/file/data with any third-parties or other Users that contains confidential information from any other User without the express prior knowledge and consent of the respective User;
• Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Application;
• Download any file belonging to another User of the Application that the User is aware, or should reasonably be aware, cannot be legally distributed in such a manner;
• Probe, scan or test the vulnerability of the Application or any network connected to the Application, nor breach the security or authentication measures on the Application or any network connected to the Application. The User may not reverse look-up, trace or seek to trace any information relating to any other User of, or visitor to, the Application, or any other viewer of the Application, including any User account maintained on the Application not operated/managed by the User, or exploit the Application or information made available or offered by or through the Application, in any manner;
• Disrupt or interfere with the security of, or otherwise cause harm to, the Application, systems resources, accounts, passwords, servers or networks connected to or accessible through the Application or any affiliated or linked platforms;
• Collect or store data about other Users of the Application without their express consent;
• Use the Application or any material or content therein for any purpose that is unlawful or prohibited by these Terms, or to solicit the performance of any illegal activity or other activity which infringes the rights of this Website or any other third party/parties;
• Violate any code of conduct or guideline which may be applicable for or to any particular service offered on the Application;
• Violate any applicable laws, rules or regulations currently in force within or outside India;
• Violate any portion of these Terms or the Policy, including but not limited to any applicable additional terms of the Application contained herein or elsewhere, whether made by amendment, modification, or otherwise;
• Threaten the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public Order, or cause incitement to the commission of any cognizable offence, or prevent the investigation of any offence, or insult any other nation;
• Publish, post, or disseminate information that is false, inaccurate or misleading;
• Directly or indirectly offer, attempt to offer, trade, or attempt to trade, any item the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force;
• Commit any act that causes the Company to lose (in whole or in part) the services of its Internet Establishment ("ISP") or in any manner disrupts the services of any other supplier/service provider of the Company/Website;
• Engage in advertising to, or solicitation of, other Users of the Application to buy or sell any products or services not currently displayed on the Application. The User may not transmit any chain letters or unsolicited commercial or junk email/messages to other Users via the Application. It shall be a violation of these Terms to use any information obtained from the Application to harass, abuse, or harm another person, or to contact, advertise to, solicit, or sell to another User of the Application without the express prior written consent of the Company;

The User hereby expressly authorizes the Company/Website to disclose any and all information relating to the User in the possession of the Company/Website to law enforcement or other government officials, as the Company may in its sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those involve personal injury and theft/infringement of intellectual property. The User further understands that the Company/Website might be directed to disclose any information (including the identity of persons providing information or materials on the Application) as necessary to satisfy any judicial Order, law, regulation or valid governmental request.

11. Indemnity

You (the User) agree to indemnify, defend and hold harmless the Company/Website, its independent service providers and consultants, and their respective directors, officers, employees and agents (collectively, "Parties"), from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by us that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these terms of use. Further, you agree to hold us harmless against any claims made by any third party due to, or arising out of, or in connection with:

• Your use of the Application;
• Your violation of these Terms and Conditions;
• Your violation of any rights of another;
• Your alleged improper conduct pursuant to these Services;
• Your conduct in connection with the Application;
• Your internal disputes amongst other Users;

You agree to fully cooperate in indemnifying us at your expense. You also agree not to reach a settlement with any party without our consent.

In no event shall the Company/Website be liable to compensate the User or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable, and whether or not the Company/ Website had been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortuous action, or any other claim arising out of or in connection with the User’s use of or access to the Application and/or the services or materials contained therein.

12. Limitation of Liability

The Founders/Promoters/Associated people of the Application are not responsible for any consequences arising out of the following events:

• If the Application is inoperative/non-responsive due to any connectivity errors associated with the internet connection such as but not limited to slow connectivity, no connectivity, server failure;
• if the User has fed incorrect information or data or for any deletion of data;
• If there is undue delay or inability to communicate through email;
• If there is any deficiency or defect in the products/services managed by the Company;
• If there is a failure in the functioning of any other service provided by the Application;

13. Information control and Accuracy of Information

the Application accepts no liability for any errors or omissions, whether on behalf of itself or third parties, or for any damage caused to the User, the User’s belongings, or to any third party, resulting from the use or misuse of the Application or any service availed of by the User through the Application. the Application will not be liable to you for the unavailability or failure of the Application.

• Users may be held legally responsible for damages suffered by other Users, the Application or any third party as a result of legally actionable or defamatory comments, remarks, or other information or content posted to the Application.
• Users are to comply with all laws applicable to them or to their activities, and with all Policies, which are hereby incorporated into this Agreement by reference.
• the Application expressly excludes any liability for any loss or damage that was not reasonably foreseeable by the Application and which is incurred by you in connection with the Application, including loss of profits; and any loss or damage incurred by you as a result of your breach of these terms.
• To the fullest extent permitted by law, the Application shall not be liable to you or any other party for any loss or damage, regardless of the form of action or basis of any claim. You acknowledge and agree that your sole and exclusive remedy for any dispute with us is to terminate your use of the Application.

Further, it is stated that all information provided by the User has to be checked by the concerned Party for genuineness, and the same shall be liable to be used only after performance of the necessary checks. the Application shall not bear any liability in this regard.

14. Intellectual Property Rights

Unless expressly agreed to in writing, nothing contained herein shall give the User a right to use any of the Application’s trade names, trademarks, service marks, logos, domain names, information, questions, answers, solutions, reports and other distinctive brand features, save according to the provisions of these Terms. All logos, trademarks, brand names, service marks, domain names, including material, designs, and graphics created by and developed by the Application and other distinctive brand features of the Application are the property of the Company or the respective copyright or trade mark owner. Furthermore, with respect to the Application created by the Company, the Company shall be the exclusive owner of all the designs, graphics and the like, related to the Application.

The User may not use any of the intellectual property displayed on the Application in any manner that is likely to cause confusion among existing or prospective Users of the Application, or that in any manner disparages or discredits the Company/Website, to be determined in the sole discretion of the Company.

The User is further aware that any reproduction or infringement of the intellectual property of the aforementioned owners by the User will result in legal action being initiated against the User by the respective owners of the intellectual property so reproduced/infringed upon. It is agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.

15. Disclaimer of Warranties and Liabilities

• The User agrees and undertakes that they are accessing the Application and transacting at their sole risk and are that they are using their best and prudent judgment before availing any service listed on the Application, or accessing/using any information displayed thereon.
• The Company/Website does not guarantee that the functions, products and services contained in the Application will be uninterrupted or error-free, or that the Application or its server will be free of viruses or other harmful components, and the User hereby expressly accepts any and all associated risks involved with the User’s use of the Application.
• the Application is and shall avail services from third parties to serve You better and these services will be provided on “as is” basis and the Application disclaims any liabilities resulting from these third party services. the Application will not be responsible for any internet delays and damages caused by such problems.
• It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.

16. Force Majeure

Neither the Company nor the Application shall be liable for damages for any delay or failure to perform its obligations hereunder if such delay or failure is due to cause beyond its control or without its fault or negligence, due to Force Majeure events including but not limited to acts of war, acts of God, earthquake, riot, fire, festive activities sabotage, labor shortage or dispute, internet interruption, technical failure, breakage of sea cable, hacking, piracy, cheating, illegal or unauthorized.

17. Dispute Resolution and Jurisdiction

It is expressly agreed to by the Parties hereto that the formation, interpretation and performance of these Terms and any disputes arising there from will be resolved through a two-step Alternate Dispute Resolution (“ADR”) mechanism. It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.

• Mediation: In case of any dispute between the parties, the Parties will attempt to resolve the same amicably amongst themselves, to the mutual satisfaction of all Parties. In the event that the Parties are unable to reach such an amicable solution within thirty (30) days of one Party communicating the existence of a dispute to any other Party, the dispute will be resolved by arbitration, as detailed herein below;
• Arbitration: In the event that the Parties are unable to amicably resolve a dispute by mediation, said dispute will be referred to arbitration by a sole arbitrator to be appointed by the Company, and the award passed by such sole arbitrator will be valid and binding on all Parties. The Parties shall bear their own costs for the proceedings, although the sole arbitrator may, in his/her sole discretion, direct either Party to bear the entire cost of the proceedings. The arbitration shall be conducted in English, and the seat of Arbitration shall be the city of Mumbai;
• The Parties expressly agree that the Terms, Policy and any other agreements entered into between the Parties are governed by the laws, rules and regulations of India;

18. Notices

Any and all communication relating to any dispute or grievance experienced by the User may be communicated to the Company by the User by contacting the Company via website Contact page

19. Miscellaneous Provisions

Entire Agreement
These Terms, read with the Policy, form the complete and final contract between the User and the Company with respect to the subject matter hereof and supersedes all other communications, representations and agreements (whether oral, written or otherwise) relating thereto.

Waiver
The failure of either Party at any time to require performance of any provision of these Terms shall in no manner affect such Party's right at a later time to enforce the same. No waiver by either Party of any breach of these Terms, whether by conduct or otherwise, in any one or more instances, shall be deemed to be or construed as a further or continuing waiver of any such breach, or a waiver of any other breach of these Terms.

Severability
If any provision/clause of these Terms is held to be invalid, illegal or unenforceable by any court or authority of competent jurisdiction, the validity, legality and enforceability of the remaining provisions/clauses of these Terms shall in no way be affected or impaired thereby, and each such provision/clause of these Terms shall be valid and enforceable to the fullest extent permitted by law. In such case, these Terms shall be reformed to the minimum extent necessary to correct any invalidity, illegality or unenforceability, while preserving to the maximum extent the original rights, intentions and commercial expectations of the Parties hereto, as expressed herein.

Contact us
If you have any questions about this Agreement, the practices of the Application, or your experience with the Service, you can contact us via website contact page.